Members who have purchased event tickets can change the event form data in the ticket, by logging into their account and clicking on the link to the relevant ticket. They can only change form fields that you ticked as being "editable by member". Note: They can only change the form stored against the ticket, not the order. This is because the order is a snapshot recording of what they actually purchased.
If a member asks how they can change the details provided in their form, they can:
- Click on the View Tickets link in their order confirmation email
- Log into their WebCollect account for your organisation, and go to their "My Tickets" section.
If you are not sure whether a member has changed their form data after purchasing, you can compare their form saved on their order, against the form saved on the ticket.
