Popular quick answers

What is the bank reference?

Each member who is linked to your organisation is automatically given a Bank Reference....

How do I make sure that the purchaser fills out a form for every ticket that they purchase?

If you are setting up an event, and want to make sure that the purchaser is presented...

Can I customise the checkout page?

Yes, you can add some customised text to the checkout page. This is useful if, for...

Can I accept card payments through our card machine in the office?

Yes. There are 2 payment methods you can activate for this: Card offline (members)....

How do I find out who has an administrative role?

Finding out who has administrative roles for your organisation If you are not sure who...

How long do GoCardless payments take?

If it's the first time a member has paid you, the payment can take up to 10 days. This...