Popular quick answers

What is the bank reference?

Each member who is linked to your organisation is automatically given a Bank Reference....

Why is the form I want to use greyed out and I can't select it?

Greyed out Forms If the form that you wanted to select is showing as greyed out in the...

What's the difference between a fixed end date and fixed period subscription?

A fixed period subscription means that, regardless of when someone purchases the...

How long do GoCardless payments take?

If it's the first time a member has paid you, the payment can take up to 10 days. This...

What are forms for?

Useful things you can do using forms Collect additional information from members that...

How do I find out who has an administrative role?

Finding out who has administrative roles for your organisation If you are not sure who...