Popular quick answers

How do I cancel an order?

The process for cancelling an order varies, depending on which payment method was used,...

How do I cancel a Direct Debit payment?

Direct debit payments can be cancelled, but only during a short period after the order...

Can I change the payment amount or apply a discount after the order is placed?

You can't adjust payment, or apply a discount after the order is placed. You can adjust...

When does the member receive order emails?

There are 2 types of order email: Order confirmation email. Click here for details on...

What do I do if I accidentally cancel an order?

You can't undo the cancellation of the order. You will need to ask the member to place...

Can I retry a failed Direct Debit payment?

There are a number of reasons why a direct debit payment may fail. Click here for...