Popular quick answers

How do I cancel an order?

The process for cancelling an order varies, depending on which payment method was used,...

How do I cancel a Direct Debit payment?

Direct debit payments can be cancelled, but only during a short period after the order...

Can I change the payment amount or apply a discount after the order is placed?

You can't adjust payment, or apply a discount after the order is placed. You can adjust...

Does the member see the order comments box?

No. This is an internal section, for you to put notes relating to the order. The member...

When does the member receive order emails?

There are 2 types of order email: Order confirmation email. Click here for details on...

Can I retry a failed Direct Debit payment?

There are a number of reasons why a direct debit payment may fail. Click here for...