Popular quick answers

How do I cancel an order?

The process for cancelling an order varies, depending on which payment method was used,...

How do I cancel a Direct Debit payment?

Direct debit payments can be cancelled, but only during a short period after the order...

Can I change the payment amount or apply a discount after the order is placed?

You can't adjust payment, or apply a discount after the order is placed. You can adjust...

Can I retry a failed Direct Debit payment?

There are a number of reasons why a direct debit payment may fail. Click here for...

How do I cancel a Direct Debit authorisation from a member?

This applies to organisations that have activated the Direct Debit payment method....

Does the member see the order comments box?

No. This is an internal section, for you to put notes relating to the order. The member...