Popular quick answers

How do I cancel an order?

The process for cancelling an order varies, depending on which payment method was used,...

How do I cancel a Direct Debit payment?

Direct debit payments can be cancelled, but only during a short period after the order...

Can I change the payment method on an order?

If you want to change the payment method of an order, go to the order's screen in the...

Can I retry a failed Direct Debit payment?

There are a number of reasons why a direct debit payment may fail. Click here for...

How do I cancel a Direct Debit authorisation from a member?

This applies to organisations that have activated the Direct Debit payment method....

Why is my order on Payment Problem?

The reason depends on the payment method used to place the order Direct Debit Orders...