Popular quick answers

How do I cancel a Direct Debit payment?

Direct debit payments can be cancelled, but only during a short period after the order...

How do I cancel an order?

The process for cancelling an order varies, depending on which payment method was used,...

Can I retry a failed Direct Debit payment?

There are a number of reasons why a direct debit payment may fail. Click here for...

How do I cancel a Direct Debit authorisation from a member?

This applies to organisations that have activated the Direct Debit payment method....

Can I change the payment method on an order?

If you want to change the payment method of an order, go to the order's screen in the...

Can I change the payment amount or apply a discount after the order is placed?

You can't adjust payment, or apply a discount after the order is placed. You can adjust...