Popular quick answers

How do I cancel an order?

The process for cancelling an order varies, depending on which payment method was used,...

How do I cancel a Direct Debit payment?

Direct debit payments can be cancelled, but only during a short period after the order...

Can I change the payment method on an order?

If you want to change the payment method of an order, go to the order's screen in the...

Why did a direct debit payment fail?

Direct debit payments can fail for a number of reasons. Click here for details of the...

Can I change the payment amount or apply a discount after the order is placed?

You can't adjust payment, or apply a discount after the order is placed. You can adjust...

Can I delete an order?

If you are still trialling the system, and don't have real orders, then we can run the...