Popular quick answers

How do I cancel an order?

The process for cancelling an order varies, depending on which payment method was used,...

How do I cancel a Direct Debit payment?

Direct debit payments can be cancelled, but only during a short period after the order...

When does the member receive order emails?

There are 2 types of order email: Order confirmation email. Click here for details on...

How do I cancel a Direct Debit authorisation from a member?

This applies to organisations that have activated the Direct Debit payment method....

Can I retry a failed Direct Debit payment?

There are a number of reasons why a direct debit payment may fail. Click here for...

Why is my order on Payment Problem?

The reason depends on the payment method used to place the order Direct Debit Orders...