Popular quick answers

Can I choose which payment methods I offer members?

Yes, you can choose which payment methods to offer your members. You can also choose to...

Who pays the transaction charges?

The transaction charges do vary by payment method, but the general rule is that they...

How do I cancel my organisation's GoCardless account?

If you decide that you no longer want to offer Direct Debit as a payment method, you...

What's the difference between a DD authorisation and a DD bill (or payment)?

A GoCardless DD authorisation allows for multiple payments to be made by the member to...

How long do GoCardless payments take?

If it's the first time a member has paid you, the payment can take up to 10 days. This...

GoCardless Charges changing July 2020

GoCardless charges are changing. If you have a GoCardless merchant account then...