Popular quick answers

What do I do if a member buys a new subscription instead of renewing?

If a member buys a new subscription instead of renewing their existing one, it's not a...

Can I get rid of the subscriptions info in the subscription renewal email/letter?

The Subscriptions Renewal email (or pdf) displays details of the member's current...

How can I force members to review/update their membership form when they renew?

The system does not send people past their membership form if it has previously been...

Why does a member's subscription still show as expiring in the past, even though they have paid?

When a member renews a subscription, at the time the order status is updated to Payment...

How do I change the text in the subscription renewal email?

To edit the text in the subscription renewal email, in the Admin panel click on Edit in...

Why didn't the subscription renewal email get sent to all the members that I selected?

When sending the subscription renewal email (or creating the letters to print), the...