Popular quick answers

What do I do if a member buys a new subscription instead of renewing?

If a member buys a new subscription instead of renewing their existing one, it's not a...

Why does a member's subscription still show as expiring in the past, even though they have paid?

When a member renews a subscription, at the time the order status is updated to Payment...

Can I send the subscription renewal email before the subscriptions expire?

Yes, you can send the subscription renewal email at any time (before or after the...

What do I do if a member wants to change to a different subscription, instead of renewing?

Send the member a link to your subscriptions page, and ask them to place an order for...

Can I get rid of the subscriptions info in the subscription renewal email/letter?

The Subscriptions Renewal email (or pdf) displays details of the member's current...

How do I change the text in the subscription renewal email?

To edit the text in the subscription renewal email, in the Admin panel click on Edit in...