Popular quick answers

What do I do if a member buys a new subscription instead of renewing?

If a member buys a new subscription instead of renewing their existing one, it's not a...

How can I force members to review/update their membership form when they renew?

The system does not send people past their membership form if it has previously been...

How do I change the text in the subscription renewal email?

To edit the text in the subscription renewal email, in the Admin panel click on Edit in...

Why does a member's subscription still show as expiring in the past, even though they have paid?

When a member renews a subscription, at the time the order status is updated to Payment...

Does WebCollect automatically send renewal reminders?

Subscription Product is Not set to Auto-renew WebCollect doesn't send a reminder...

Can I get rid of the subscriptions info in the subscription renewal email/letter?

The Subscriptions Renewal email (or pdf) displays details of the member's current...