Popular quick answers

Can I get rid of the subscriptions info in the subscription renewal email/letter?

The Subscriptions Renewal email (or pdf) displays details of the member's current...

Can I send the subscription renewal email before the subscriptions expire?

Yes, you can send the subscription renewal email at any time (before or after the...

Why does a member's subscription still show as expiring in the past, even though they have paid?

When a member renews a subscription, at the time the order status is updated to Payment...

How do I send the subscription renewal email to the parents, but not the children

This is for organisations who have junior type subscriptions, and want to email, for a...

How can I force members to review/update their membership form when they renew?

The system does not send people past their membership form if it has previously been...

Why didn't the subscription renewal email get sent to all the members that I selected?

When sending the subscription renewal email (or creating the letters to print), the...