Popular quick answers

Why didn't the subscription renewal email get sent to all the members that I selected?

When sending the subscription renewal email (or creating the letters to print), the...

How can I force members to review/update their membership form when they renew?

The system does not send people past their membership form if it has previously been...

How do I change the text in the subscription renewal email?

To edit the text in the subscription renewal email, in the Admin panel click on Edit in...

How do I send the subscription renewal email to the parents, but not the children

This is for organisations who have junior type subscriptions, and want to email, for a...

Will the system automatically remind members to update their details every year?

No. The system will not send automatic subscription renewal reminders. You can...

Can I send the subscription renewal email before the subscriptions expire?

Yes, you can send the subscription renewal email at any time (before or after the...