Popular quick answers

Can I get rid of the subscriptions info in the subscription renewal email/letter?

The Subscriptions Renewal email (or pdf) displays details of the member's current...

How do I change the text in the subscription renewal email?

To edit the text in the subscription renewal email, in the Admin panel click on Edit in...

What do I do if a member buys a new subscription instead of renewing?

If a member buys a new subscription instead of renewing their existing one, it's not a...

Will the system automatically remind members to update their details every year?

No. The system will not send automatic subscription renewal reminders. You can...

Why does a member's subscription still show as expiring in the past, even though they have paid?

When a member renews a subscription, at the time the order status is updated to Payment...

Can I send the subscription renewal email before the subscriptions expire?

Yes, you can send the subscription renewal email at any time (before or after the...