Popular quick answers

When does the member receive order emails?

There are 2 types of order email: Order confirmation email. Click here for details on...

What happens to the order confirmation email if the member doesn't have an email address?

If the purchaser is in a group with a group admin who has a valid email address, it...

Can I customise the order confirmation email for different members or orders?

Sorry, you can't adjust the order confirmation email for different types of orders.

Can I put tags in order emails?

Sorry, but the tag facility is not available for order emails.

Can I resend the order confirmation email?

Resending the order confirmation email To resend the order confirmation email, you can...