Popular quick answers

When does the member receive order emails?

There are 2 types of order email: Order confirmation email. Click here for details on...

Can I resend the order confirmation email?

Resending the order confirmation email To resend the order confirmation email, you can...

Can I customise the order confirmation email for different members or orders?

Sorry, you can't adjust the order confirmation email for different types of orders.

Can I put tags in order emails?

Sorry, but the tag facility is not available for order emails.

What happens to the order confirmation email if the member doesn't have an email address?

If the purchaser is in a group with a group admin who has a valid email address, it...