Popular quick answers

Why does a member's subscription still show as expiring in the past, even though they have paid?

When a member renews a subscription, at the time the order status is updated to Payment...

Can I delete a member's subscription?

To delete a member's subscription, go to the member's page in the administration panel....

How do I change the end date of a member's subscription?

From Admin Home, go to the member's individual page in the administration panel. Scroll...

How do I make a membership subscription expire?

If a member tells you that they are leaving the organisation, you can: Mark their...

Who is the owner of a subscription?

Each subscription has a purchaser and an owner. They may not necessarily be the same...

What is the Validate a Subscription link for?

Every Thursday night, we run a job that checks on your subscription data, and reports...