Popular quick answers

How do I cancel an order?

The process for cancelling an order varies, depending on which payment method was used,...

Can I change the payment method on an order?

If you want to change the payment method of an order, go to the order's screen in the...

Why is my order on Payment Problem?

The reason depends on the payment method used to place the order Direct Debit Orders...

Can I resend the order confirmation email?

Resending the order confirmation email To resend the order confirmation email, you can...

What do I do if I accidentally cancel an order?

You can't undo the cancellation of the order. You will need to ask the member to place...

Does the member see the order comments box?

No. This is an internal section, for you to put notes relating to the order. The member...