Popular quick answers

Can I delete a member's subscription?

To delete a member's subscription, go to the member's page in the administration panel....

What do I do if a member buys a new subscription instead of renewing?

If a member buys a new subscription instead of renewing their existing one, it's not a...

Can I get rid of the subscriptions info in the subscription renewal email/letter?

The Subscriptions Renewal email (or pdf) displays details of the member's current...

How do I make a membership subscription expire?

If a member tells you that they are leaving the organisation, you can: Mark their...

How can I force members to review/update their membership form when they renew?

The system does not send people past their membership form if it has previously been...

Why does a member's subscription still show as expiring in the past, even though they have paid?

When a member renews a subscription, at the time the order status is updated to Payment...