Popular quick answers

How do I make a membership subscription expire?

If a member tells you that they are leaving the organisation, you can: Mark their...

Why can't I delete a subscription product?

You can only delete a subscription product if there are no members' subscriptions...

Can I delete a member's subscription?

To delete a member's subscription, go to the member's page in the administration panel....

Why does a member's subscription still show as expiring in the past, even though they have paid?

When a member renews a subscription, at the time the order status is updated to Payment...

What do I do if a member buys a new subscription instead of renewing?

If a member buys a new subscription instead of renewing their existing one, it's not a...

How do I change the end date of a member's subscription?

From Admin Home, go to the member's individual page in the administration panel. Scroll...