Popular quick answers

How do I make a membership subscription expire?

If a member tells you that they are leaving the organisation, you can: Mark their...

Can I get rid of the subscriptions info in the subscription renewal email/letter?

The Subscriptions Renewal email (or pdf) displays details of the member's current...

What's the difference between a fixed end date and fixed period subscription?

A fixed period subscription means that, regardless of when someone purchases the...

How do I change the end date of a member's subscription?

From Admin Home, go to the member's individual page in the administration panel. Scroll...

Can I delete a member's subscription?

To delete a member's subscription, go to the member's page in the administration panel....

Why does a member's subscription still show as expiring in the past, even though they have paid?

When a member renews a subscription, at the time the order status is updated to Payment...