Category: Orders > Order Processing
Popular quick answers
How do I cancel an order?
The process for cancelling an order varies, depending on which payment method was used,...How do I cancel a Direct Debit payment?
Direct debit payments can be cancelled, but only during a short period after the order...Can I change the payment amount or apply a discount after the order is placed?
You can't adjust payment, or apply a discount after the order is placed. You can adjust...Does the member see the order comments box?
No. This is an internal section, for you to put notes relating to the order. The member...Can I retry a failed Direct Debit payment?
There are a number of reasons why a direct debit payment may fail. Click here for...What do I do if I accidentally cancel an order?
You can't undo the cancellation of the order. You will need to ask the member to place...Popular help articles
Placing an order on a member's behalf
Finding and viewing Orders
Order Processing: Direct Debit (GoCardless) payment method
Partially cancelling orders
Order Processing: Cash, Cheque and Bank Transfer Orders
Bank reconciliation for bank transfer orders
Order Processing: Credit/Debit card orders
Order Processing: Orders for No Payment
Order Processing: Paypal orders
Printing payment receipts
Troubleshooting online direct debit orders on status payment problem
Placing a MOTO (telephone) card order on a member's behalf
Troubleshooting issues members have with placing an order
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