Popular quick answers

What is the bank reference?

Each member who is linked to your organisation is automatically given a Bank Reference....

Can we collect money into multiple bank accounts?

No, sorry. The system will only allow you to configure one bank account per...

Why doesn't the accounting group show in the Payment Report?

When you configure an accounting group for a subscription product or an event, it is...

How do I cancel my organisation's GoCardless account?

If you decide that you no longer want to offer Direct Debit as a payment method, you...

How long do GoCardless payments take?

If it's the first time a member has paid you, the payment can take up to 10 days. This...

How do I find a member's Member Account?

You can find an individual member's Member Account, by going to their member page, and...