Popular quick answers

What is the bank reference?

Each member who is linked to your organisation is automatically given a Bank Reference....

How do I cancel my organisation's GoCardless account?

If you decide that you no longer want to offer Direct Debit as a payment method, you...

How long do GoCardless payments take?

If it's the first time a member has paid you, the payment can take up to 10 days. This...

Why doesn't the accounting group show in the Payment Report?

When you configure an accounting group for a subscription product or an event, it is...

How do I find a member's Member Account?

You can find an individual member's Member Account, by going to their member page, and...

How do I charge tax on event tickets?

On the event page, scroll down to the Event Date section. Click on the Advanced link....