Popular quick answers

What is the bank reference?

Each member who is linked to your organisation is automatically given a Bank Reference....

How do I cancel my organisation's GoCardless account?

If you decide that you no longer want to offer Direct Debit as a payment method, you...

How long do GoCardless payments take?

If it's the first time a member has paid you, the payment can take up to 10 days. This...

Why doesn't the accounting group show in the Payment Report?

When you configure an accounting group for a subscription product or an event, it is...

Why don't orders on Order Placed show in the Member Account?

The Member Account records transactions that have become financial. In the case of...

Can we collect money into multiple bank accounts?

No, sorry. The system will only allow you to configure one bank account per...