Popular quick answers

What is the bank reference?

Each member who is linked to your organisation is automatically given a Bank Reference....

How do I cancel my organisation's GoCardless account?

If you decide that you no longer want to offer Direct Debit as a payment method, you...

How long do GoCardless payments take?

If it's the first time a member has paid you, the payment can take up to 10 days. This...

How do I charge tax on event tickets?

On the event page, scroll down to the Event Date section. Click on the Advanced link....

Why doesn't the accounting group show in the Payment Report?

When you configure an accounting group for a subscription product or an event, it is...

What's the difference between a DD authorisation and a DD bill (or payment)?

A GoCardless DD authorisation allows for multiple payments to be made by the member to...