Popular quick answers

What is the bank reference?

Each member who is linked to your organisation is automatically given a Bank Reference....

How do I cancel my organisation's GoCardless account?

If you decide that you no longer want to offer Direct Debit as a payment method, you...

What's the difference between a DD authorisation and a DD bill (or payment)?

A GoCardless DD authorisation allows for multiple payments to be made by the member to...

Can we collect money into multiple bank accounts?

No, sorry. The system will only allow you to configure one bank account per...

Why doesn't the accounting group show in the Payment Report?

When you configure an accounting group for a subscription product or an event, it is...

Why don't orders on Order Placed show in the Member Account?

The Member Account records transactions that have become financial. In the case of...