Popular quick answers

Who pays the transaction charges?

The transaction charges do vary by payment method, but the general rule is that they...

How do I pay for the service?

If you are nearing the end of your free trial period, you will receive an email from...

How can I get a copy of our WebCollect invoice?

You can download a copy of the WebCollect invoice for your organisation, by going to...

End of your free trial

Extending your free trial Towards the end of your free trial period, you will receive...

How can I tell if our invoice has been paid?

In Admin Home, click on View Details in the WebCollect Account section. Here you wll be...

What happens if I go over the number of members that we have paid for?

The WebCollect annual fee is based on membership levels. Click here for details on what...