Popular quick answers

What is the bank reference?

Each member who is linked to your organisation is automatically given a Bank Reference....

Can I accept card payments through our card machine in the office?

Yes. There are 2 payment methods you can activate for this: Card offline (members)....

Who pays the transaction charges?

The transaction charges do vary by payment method, but the general rule is that they...

How do I find the account Set-Up screen in Paypal?

Login to your Paypal account. In the top right hand corner, click on Profile. A pop-up...

How do I remove a payment surcharge?

The payment surcharge is saved against each payment method. To view, change, or remove...

How long do GoCardless payments take?

If it's the first time a member has paid you, the payment can take up to 10 days. This...