Popular quick answers

What is the bank reference?

Each member who is linked to your organisation is automatically given a Bank Reference....

Who pays the transaction charges?

The transaction charges do vary by payment method, but the general rule is that they...

Can I choose which payment methods I offer members?

Yes, you can choose which payment methods to offer your members. You can also choose to...

Can I accept card payments through our card machine in the office?

Yes. There are 2 payment methods you can activate for this: Card offline (members)....

Do my members have to have a Paypal account?

Provided you have a Paypal business account and have completed your verification...

How long do GoCardless payments take?

If it's the first time a member has paid you, the payment can take up to 10 days. This...