Popular quick answers

Can I accept card payments through our card machine in the office?

Yes. There are 2 payment methods you can activate for this: Card offline (members)....

What is the bank reference?

Each member who is linked to your organisation is automatically given a Bank Reference....

Can I choose which payment methods I offer members?

Yes, you can choose which payment methods to offer your members. You can also choose to...

How do I cancel my organisation's GoCardless account?

If you decide that you no longer want to offer Direct Debit as a payment method, you...

Who pays the transaction charges?

The transaction charges do vary by payment method, but the general rule is that they...

Can I restrict card payments to just debit cards?

Whilst we can quite understand why you would want to, unfortunately it's not an option...