Popular quick answers

Can I choose which payment methods I offer members?

Yes, you can choose which payment methods to offer your members. You can also choose to...

Who pays the transaction charges?

The transaction charges do vary by payment method, but the general rule is that they...

Do my members have to have a Paypal account?

Provided you have a Paypal business account and have completed your verification...

What is the bank reference?

Each member who is linked to your organisation is automatically given a Bank Reference....

How do I cancel my organisation's GoCardless account?

If you decide that you no longer want to offer Direct Debit as a payment method, you...

What's the difference between a DD authorisation and a DD bill (or payment)?

A GoCardless DD authorisation allows for multiple payments to be made by the member to...