Popular quick answers

Can I accept card payments through our card machine in the office?

Yes. There are 2 payment methods you can activate for this: Card offline (members)....

Who pays the transaction charges?

The transaction charges do vary by payment method, but the general rule is that they...

What is the bank reference?

Each member who is linked to your organisation is automatically given a Bank Reference....

Do my members have to have a Paypal account?

Provided you have a Paypal business account and have completed your verification...

How do I cancel my organisation's GoCardless account?

If you decide that you no longer want to offer Direct Debit as a payment method, you...

I want to change the email address on my Paypal account. Do I need to do anything in WebCollect?

If you change the email address on your Paypal account, you will need to change the...