Popular quick answers

What is the bank reference?

Each member who is linked to your organisation is automatically given a Bank Reference....

Can I accept card payments through our card machine in the office?

Yes. There are 2 payment methods you can activate for this: Card offline (members)....

How long do GoCardless payments take?

If it's the first time a member has paid you, the payment can take up to 10 days. This...

Who pays the transaction charges?

The transaction charges do vary by payment method, but the general rule is that they...

Can I choose which payment methods I offer members?

Yes, you can choose which payment methods to offer your members. You can also choose to...

How do I cancel my organisation's GoCardless account?

If you decide that you no longer want to offer Direct Debit as a payment method, you...