Popular quick answers

What is the bank reference?

Each member who is linked to your organisation is automatically given a Bank Reference....

Can I accept card payments through our card machine in the office?

Yes. There are 2 payment methods you can activate for this: Card offline (members)....

Who pays the transaction charges?

The transaction charges do vary by payment method, but the general rule is that they...

How long do GoCardless payments take?

If it's the first time a member has paid you, the payment can take up to 10 days. This...

What's the difference between a DD authorisation and a DD bill (or payment)?

A GoCardless DD authorisation allows for multiple payments to be made by the member to...

How do I cancel my organisation's GoCardless account?

If you decide that you no longer want to offer Direct Debit as a payment method, you...