Popular quick answers

Why can't I see an event on the events list?

There are a few possible reasons why your event is not showing on the events list. Go...

Can I change the date of an event booking to a date in the past?

If a member books on a multi-date event, and then wants to switch to a different date,...

Why are some of my bookings missing off the Event Booking Report?

If you remove a member (or group of members) from your organisation, then any...

Why do non-members who buy event tickets show as members in the members list?

WebCollect treats everyone who is associated with your organisation as a member. That...

Why is the form I want to use greyed out and I can't select it?

Greyed out Forms If the form that you wanted to select is showing as greyed out in the...

How do I set up an event to take an initial deposit and a later payment for the balance?

Currently the best way to achieve this is by creating a second event for the balance...