Popular quick answers

Why are some of my bookings missing off the Event Booking Report?

If you remove a member (or group of members) from your organisation, then any...

Why do non-members need to be approved when buying tickets for an event?

If you are running an event that is open to non-members and you have: an approval...

Will the system prevent non-members from buying tickets to an event?

No, sorry. That's not a feature that we have currently. However, we know that it's one...

A member claims to have booked an event, but I can't find the booking

If a member claims to have booked on an event, but you can't find the booking, there...

Why do non-members who buy event tickets show as members in the members list?

WebCollect treats everyone who is associated with your organisation as a member. That...

Can members book after the event has happened?

With the standard set-up, members can only book onto an event up until the day of the...