Popular quick answers

What's the barcode on event tickets for?

When members place an order for an event ticket, and the order is updated to order...

Can members book after the event has happened?

With the standard set-up, members can only book onto an event up until the day of the...

Why do non-members who buy event tickets show as members in the members list?

WebCollect treats everyone who is associated with your organisation as a member. That...

Will the system prevent non-members from buying tickets to an event?

No, sorry. That's not a feature that we have currently. However, we know that it's one...

Why do non-members need to be approved when buying tickets for an event?

If you are running an event that is open to non-members and you have: an approval...

Can I change the date of an event booking to a date in the past?

If a member books on a multi-date event, and then wants to switch to a different date,...