Popular quick answers

Why do non-members who buy event tickets show as members in the members list?

WebCollect treats everyone who is associated with your organisation as a member. That...

Why do non-members need to be approved when buying tickets for an event?

If you are running an event that is open to non-members and you have: an approval...

Why are some of my bookings missing off the Event Booking Report?

If you remove a member (or group of members) from your organisation, then any...

Can members book after the event has happened?

With the standard set-up, members can only book onto an event up until the day of the...

Can I change the date of an event booking to a date in the past?

If a member books on a multi-date event, and then wants to switch to a different date,...

What's the barcode on event tickets for?

When members place an order for an event ticket, and the order is updated to order...