Popular quick answers

What's the barcode on event tickets for?

When members place an order for an event ticket, and the order is updated to order...

Why are some of my bookings missing off the Event Booking Report?

If you remove a member (or group of members) from your organisation, then any...

Why do non-members who buy event tickets show as members in the members list?

WebCollect treats everyone who is associated with your organisation as a member. That...

Why do non-members need to be approved when buying tickets for an event?

If you are running an event that is open to non-members and you have: an approval...

Why do some event bookings show in red?

When a member places an order to purchase tickets for an event, the ticket is created...

Can I change the date of an event booking to a date in the past?

If a member books on a multi-date event, and then wants to switch to a different date,...