Popular quick answers

Can I change the date of an event booking to a date in the past?

If a member books on a multi-date event, and then wants to switch to a different date,...

Why are some of my bookings missing off the Event Booking Report?

If you remove a member (or group of members) from your organisation, then any...

Why do non-members who buy event tickets show as members in the members list?

WebCollect treats everyone who is associated with your organisation as a member. That...

Why do non-members need to be approved when buying tickets for an event?

If you are running an event that is open to non-members and you have: an approval...

What's the barcode on event tickets for?

When members place an order for an event ticket, and the order is updated to order...

Can members book after the event has happened?

With the standard set-up, members can only book onto an event up until the day of the...