The payment support report email is sent to administrators with role Accountant. It contains details of payments/refunds that were recorded the previous day.
- A payment is recorded when an order is updated to order status "Payment Received".
-
A refund is recorded when an order is updated to
order status "Refund
Given"
Note: This is not necessarily at the same time
(or day) on which the order is placed/cancelled. Click here for information
on order processing.
Orders that are for no money (order total is £0) are
also recorded in the Payment Summary report.
The Subject of this email will be "Payment Summary
Report". It contains the following information for each
item in each order:
- Order number
- Date/time Purchased: This the date/time the order was placed
- Item description.
- Type: Sale or Refund
- Currency
- Value with tax
- Value without tax
- Accounting Group Code
- Purchaser: First name and surname
- Payment method
- Payment Class
- Payment Reference
Plus there is a summary by payment class.
