Summary:
Which payment methods can I use?
Why do some payment methods cost more than others?
Paying by Credit or Debit Card
Which payment methods can I use?
Whether a payment methods is available for you to use to pay your club or society on WebCollect, depends on what they have set up. To see what options you have available, add your purchase (event or subscription) to your basket and proceed to checkout. On the checkout page, you will see a list of payment methods available to you.
Why do some payment methods cost more than others?
Your club or society may have to pay a lot more to accept payment by credit card or Paypal for example. If that is the case, they may pass that cost on to you. You will see the amount listed as a payment surcharge when you click on the payment method on the checkout page.
Paying by Paypal
If your club or society is set up to receive payments by Paypal, you will see Paypal as a payment method on the checkout page. You don't need to have a Paypal account to pay using Paypal. When you click on the Paypal option, you will be taken to a page on the Paypal site, where you can enter your card details. If you don't have a Paypal account, you don't need to set one up, just enter your card details as if you were paying on a normal internet site.
Once you are done, Paypal will send you back to the WebCollect site to finally confirm the order details and finish the process.
Paying By Bank Transfer
If your club or society has bank transfer set up as a payment method, you will see this as an available option on the checkout page. Once you place the order, you will receive an email confirming your order. This email will contain the organisation's bank details and a reference number to use when you make the payment.
Paying by Direct Debit
If your club or society has direct debit set up as a payment method, you will see this as an available option on the checkout page.
You may see 2 different possible direct debit options:
-
Direct Debit (single). This allows you
to make a one-off payment using direct debit. If you
haven't done this before, you will be directed to our partner
site GoCardless, where you
will be asked to set up an account. This takes only a few
minutes and they will ask you for the following details:
- Your name, email and address
- Your bank account details (account holder name, sort code and account number)
- A password (so you can access your GoCardless account again)
Once you have set up your details with GoCardless, you will come back to the WebCollect site to check and confirm your order. Payments by direct debit take a few days to go through, particularly the first time, so don't be surprised if the money doesn't leave your bank account immediately.
There is no charge or cost to you as a member to set up and use a GoCardless account.
- Direct Debit (recurring). When you choose the Direct Debit option, you will be asked if you want to "Allow future payments". If you tick this box, you will be able to make payments in the future to your organisation, using the direct debit, without having to visit GoCardless again (or re-add your bank details). Your organisation will also be able to take future payments, e.g. for annual or monthly subscriptions, on the direct o set up a repeating direct debit instruction, useful if you are paying for a subscription and would like the next payment to be taken automatically.Next time you place an order using direct debit, you will just need your GoCardless email address and password to make a payment.
Once you place the order, you will receive an email confirming your order. This email will contain the organisation's bank details and a reference number to use when you make the payment.
Paying by Credit or Debit Card
If your organisation accepts payment via debit or credit cards, and you have not previously entered your card details, enter an address this will be used for checking the credit card, click save. You will then arrive at the Order Summary page where you can make last minute changes to your order.
You will now need to choose your payment method click the box next to "Card" beneath the "Pay By" heading, then click "Enter payment". Fill in your card details, and check your billing address is correct. Click confirm to continue with your order. Click "Place order" to complete your order.
Simple Instructions
- My Basket
- Checkout
- enter address
- Save
- Check order
- Card
- Enter Payment
- Fill in card details
- Check billing address
- Confirm
- Place Order
How do I edit my card details?
This is done through "My payment methods" on your home page in the profile box. Find the credit card you wish to edit and click edit, if you which to delete it click delete and a pop up box will appear so that you can confirm it is what you want to do. Once you click edit you can change the cardholder name, expiry date, issue number, start date and address for the card. You can't change the card number, if you want to do this delete the existing card and create a new card.
Paying by Cheque or Cash
If your club or society has cheque or cash set up as a payment method, you will see these as available options on the checkout page. Select the one you want, and "place order". Your order is given an order status of "pending" (ie awaiting payment). Once your cheque or cash is received, the committee member or person responsible for collecting funds, will update the order to status "payment received". You can check back on your order status by clicking on the link in the order confirmation email you receive.
Warning: Bookings are not confirmed until payment is received! Call us suspicious if you want, but the system doesn't mark you as fully booked onto events or as paid up members (subscriptions) until the money is actually paid. So don't leave it too long....
Paying By Phone
If your organisation is set up to accept card payments by phone, you can call them directly and give them your card details. They will enter the order onto the WebCollect system. You will then receive an email order confirmation with the details. To find out if this option is available with your organisation, please contact them directly.
