Popular quick answers

How do I cancel an order?

The process for cancelling an order varies, depending on which payment method was used,...

Can I change the payment method on an order?

If you want to change the payment method of an order, go to the order's screen in the...

Can I resend the order confirmation email?

Resending the order confirmation email To resend the order confirmation email, you can...

Why is my order on Payment Problem?

The reason depends on the payment method used to place the order Direct Debit Orders...

What do I do if I accidentally cancel an order?

You can't undo the cancellation of the order. You will need to ask the member to place...

Can I delete an order?

If you are still trialling the system, and don't have real orders, then we can run the...