Popular quick answers

How do I cancel an order?

The process for cancelling an order varies, depending on which payment method was used,...

Can I change the payment amount or apply a discount after the order is placed?

You can't adjust payment, or apply a discount after the order is placed. You can adjust...

Does the member see the order comments box?

No. This is an internal section, for you to put notes relating to the order. The member...

Can I delete an order?

If you are still trialling the system, and don't have real orders, then we can run the...

Why is my order on Payment Problem?

The reason depends on the payment method used to place the order Direct Debit Orders...

Can I resend the order confirmation email?

Resending the order confirmation email To resend the order confirmation email, you can...